MaxPay

Any person of legal age, or company, can transfer money quickly and securely abroad, whether to family and friends or to meet international business commitments.

To do this, the sender must go to a MaxPay counter, with the necessary documents and data, to create their customer file in person, indicating the information of the beneficiaries they wish to associate.

The MaxPay database belongs solely to MaxPay, and only MaxPay employees can access the data system. Data is confidential, personal and non-transferable.
Only you have the power to change, add or remove information from your customer file, in person or via email registered in your customer file.
No data is provided to third parties, except by court order or to entities legally authorized for this purpose, when requested.

The customer may send or exchange foreign currency of any value as long as they comply with the legal, bureaucratic and compliance requirements imposed by Portugal or the destination country, considering the opening hours of banking entities, business days and holidays, as well as occurrences not attributable to MaxPay, its agents or correspondents.

Exchange rates are subject to change and are dictated by the foreign exchange market.
We are at your disposal to provide you with the most up-to-date information via the Free Line 800 200 770 or +351 210 438 270.

MaxPay reserves the right not to carry out the requested operations if the customer :

– Failure to submit the necessary documentation as provided for by law, namely the law on combating money laundering and terrorist financing;
– Refuse to comply with the legal procedures provided.

60-Minute Remittance : Service available on business days, until 5:00 PM (Winter time) or until 6:00 PM (Summer time), which allows the remittance to be credited to the beneficiary’s account within 60 minutes of sending the remittance (respecting banking hours in Brazil).
All shipments made after 5:00 PM (Winter Time) and 6:00 PM (Summer Time) will be processed on the next business day.

PIX : Service available every day, until 10:00 pm (winter time) or until 11:00 pm (summer time), which allows the remittance to be credited to the beneficiary’s account after the processing time (approximately 20 minutes).

60-Minute Remittance : Service available every day, which allows you to withdraw your money after 60 minutes, depending on the opening hours of the branches in Angola and Cape Verde.

Bank Account Remittance : Service available from Monday to Friday for transfers made until 5:00 pm.
In the case of an interbank transfer, it will only be available on the next business day.

Brazil: Orders are paid into the beneficiary’s bank account (checking account, savings account, or via PIX).

Portugal/ Angola/ Cape Verde: Orders are paid over the counter and into a bank account.

Rest of the World: Orders are always paid over the counter in local currency.
Orders are paid into a bank account in local currency or USD, depending on the destination country.

If Individual :

– Full Name;
– Full Address (with Postal Code);
– Country of Residence;
– Telephone and Email;
– Date of birth;
– Nationality and Place of Birth;
– Profession, Employer and Professional Situation;

Mandatory documents
:

– Original identification document valid in national territory
(Ex: Citizen Card, Residence Permit, etc.);
– Proof of NIF
– Proof of Residence (if Resident);
– Registration Form (provided by MaxPay);
– GDPR (provided by MaxPay).

If Legal Entity :

– Name;
– Corporate Purpose;
– Headquarters address and postal code;
– Telephone;
– Host Country;
– Country of Constitution;
– CAE Code.

Mandatory documents
:

– Permanent certificate;
– NIPC;
– RCBE;
– Identification document of the person obliging the company;
– Identification document of the person appointed to carry out operations on behalf of the company.
If another person is carrying out transactions on behalf of the company, an authorization statement must be presented, signed and stamped by the person obliging the company.
– Registration Form (provided by MaxPay).

MaxPay is not responsible for
:

– Delays due to incorrect data (e.g., beneficiary name, bank name, branch, account type or number);
– Accounts subject to special conditions or restrictions;
– CPF suspended, canceled or pending regularization;
– Delays caused by strikes;
– Other occurrences such as problems in the telecommunications network, failures in the computer system, modems and connection software, electrical current and internet faults.

The following documents are considered valid
:

– Portuguese Identity Card or from countries belonging to the Schengen Area;
– Military Identity Card;
– Citizen Card;
– Residence Permit (Portuguese only);
– Passport;
– Consular/Diplomat Card;
– Proof of NIF.

All documents must be valid and in good condition.

Withdrawals can be made at any MaxPay counter in Portugal, Angola or Cape Verde, with guaranteed availability within 60 minutes.
In the case of MaxPay Portugal or Angola, it is necessary to present a valid identification document and NIF.
In the case of MaxPay Cabo Verde, you only need to present a valid identification document.

See our
explanation
.

To obtain information about the status of your transfer, MaxPay provides a Customer Service through the Free Line 800 200 770, +351 210 438 270 or you can consult your Customer Area on our Website or APP.

Refunds are possible as long as the amount is returned by the bank to MaxPay.
The customer will be responsible for paying all fees and commissions due for the transfer upon cancellation of the order, for reasons not attributable to MaxPay.